Return and Refund Policy
At Australia Beads, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Items must be returned within 30 days of the original purchase date.
Non-Returnable Items:
Custom orders, clearance items, and gift cards are non-returnable.
Return Process:
To initiate a return, please contact our customer service team here. Include your order number and a brief explanation of why you are returning the item. We will provide you with instructions for shipping the item back to us.
Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or damaged goods). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Refunds
Processing:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., items that are returned with missing parts or items not in their original condition).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at here.
Contact Us
For any questions or concerns regarding returns or refunds, feel free to reach out to our support team at here.
We appreciate your business and strive to provide quality products and service every time. Thank you for shopping at Australia Beads!